Shoei88 is committed to protecting the personal data of every player who uses our platform. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights available to you as a Shoei88 member and Malaysian data subject.
📌 Privacy at a Glance
These cards capture our core privacy commitments. The full legal provisions in each numbered section below are the governing text.
All data transmitted between your device and Shoei88 is protected with256-bit SSL encryption. Stored personal data is encrypted at rest and access is restricted by role-based controls.
Shoei88 does not sell, rent, or trade your personal data to any third-party advertisers or data brokers, under any circumstances. Your data is used solely to operate and improve your experience.
You may request access to, correction of, or deletion of your personal data at any time by contacting our support team. We will respond to all verified data requests within 30 days.
We use cookies strictly for platform functionality, session management, security, and aggregate analytics. We do not use cookies to build advertising profiles or track you across third-party websites.
We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, or to comply with our legal and regulatory obligations — no longer.
Shoei88's data handling practices are shaped with awareness of the Malaysian Personal Data Protection Act 2010 (PDPA) and the data privacy expectations of our Malaysian player base.
Section 1
This Privacy Policy ("Policy") issued by Shoei88 ("we", "us", "our") and applies to all personal data collected from users ("you", "User "Player") of the Shoei88 platform, accessible at https://shoei88.cam, including all associated web pages, features, games, and services (collectively, the "Platform").
Shoei88 acts as the data controller with respect to the personal data you provide when registering an account, making transactions, interacting with our customer support, or otherwise using the Platform. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing is conducted lawfully, fairly, and transparently.
By registering an account on Shoei88 or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time, though such withdrawal will not affect the lawfulness of processing that occurred prior to withdrawal.
This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, which together constitute the full framework governing your relationship with Shoei88.
Section 2
The following terms carry the meanings set out below throughout this Privacy Policy:
| "Personal Data" | Any information relating to an identified or identifiable natural person, including but not limited to name, identification number, contact details, financial information, and online identifiers such as IP addresses and device IDs. |
| "Processing" | Any operation performed on personal data, whether or not by automated means, including collection, recording, storage, alteration, retrieval, use, disclosure, erasure, or destruction. |
| "Data Controller" | The entity that determines the purposes and means of processing personal data. For the purposes of this Policy, Shoei88 is the data controller of all personal data submitted through the Platform. |
| "Data Processor" | A third party that processes personal data on behalf of Shoei88, under a contractual obligation and strictly in accordance with Shoei88's documented instructions. |
| "Consent" | A freely given, specific, informed, and unambiguous indication of the data subject's agreement to the processing of their personal data for one or more specified purposes. |
| "PDPA" | The Personal Data Protection Act 2010 of Malaysia, which governs the processing of personal data in commercial transactions and establishes the rights of data subjects domiciled in Malaysia. |
| "KYC Data" | Identity and address verification documents submitted by players as part of the Know Your Customer process, including government-issued identity cards, passports, and proof of address documentation. |
Section 3
Shoei88 collects personal data through several channels: directly from you when you register or interact with the Platform; automatically through the operation of the Platform; and in limited cases from trusted third-party sources such as payment processors and identity verification partners. The categories of data we collect are as follows:
Full legal name, date of birth, email address, Malaysian mobile number, username, encrypted password, and preferred language. This data is collected when you create an account on Shoei88.
Government-issued identity documents (MyKad, Passport, Driver's License), proof of residential address (utility bills, bank statements issued within three months), and facial verification data where required. Collected during the KYC process prior to withdrawal processing.
Deposit and withdrawal amounts, transaction timestamps, payment method identifiers (e-wallet account reference numbers, bank account details where applicable), transaction histories, and balance records. Shoei88 does not store full payment card numbers. All payment data is handled via our licensed Malaysian payment processing partners including Touch'n Go eWallet, DuitNow, FPX, Maybank, CIMB, Public Bank, and others.
Game participation records, bet histories, wager amounts, win/loss outcomes, session durations, responsible gambling tool usage, and promotional offer redemptions. This data is used to operate the Platform, detect fraud, and fulfil our responsible gambling obligations.
IP address, browser type and version, operating system, device type and identifier, screen resolution, referal URL, pages visited, time spent on pages, and error logs. This data is collected automatically through standard web technologies including server logs, cookies, and similar tracking mechanisms.
Content of live chat conversations, email correspondence, WhatsApp messages, and any other communications you initiate with our support team. Communications are recorded for quality assurance, training, and dispute resolution purposes.
Section 4
Shoei88 processes your personal data for the following specific purposes. Each purpose is tied to a lawful basis for processing as detailed in Section 5:
| Purpose of Processing | Description |
|---|---|
| Account Management | Creating, maintaining, and securing your Shoei88 account; verifying your identity; processing login authentication; and managing account preferences. |
| Transaction Processing | Processing deposits and withdrawal requests; liaising with payment processors (Touch 'n Go, DuitNow, FPX, Maybank, CIMB, etc.); maintaining financial records. |
| KYC & AML Compliance | Verifying player identity and age (21+ requirement); fulfilling anti-money laundering obligations; conducting transaction monitoring and suspicious activity reporting. |
| Platform Operation | Delivering game content; processing bets and wagers; maintaining game fairness; detecting and preventing cheating, collusion, and platform abuse. |
| Customer Support | Responding to enquiries and complaints; resolving disputes; maintaining support interaction records for quality and training purposes. |
| Responsible Gambling | Monitoring player activity for signs of problem gambling; enforcing deposit limits, loss limits, and self-exclusion requests; sending responsible gambling reminders. |
| Security & Fraud Prevention | Detecting unauthorised account access; preventing duplicate account creation; identifying and blocking fraudulent payment activity; conducting device fingerprinting analysis. |
| Marketing Communications | Sending promotional offers, bonus notifications, and event alerts to players who have opted in to receive such communications. You may opt out at any time. |
| Analytics & Improvement | Aggregated, anonymised analysis of platform usage patterns to improve product features, game offerings, and user experience. |
No Automated Decision-Making: Shoei88 does not make solely automated decisions that produce significant legal effects on individual players, except where expressly required for fraud prevention or regulatory compliance. Where automated processes flag an account, human review is conducted before any material action is taken.
Section 5
Every instance of personal data processing conducted by Shoei88 is grounded in one or more of the following recognised lawful bases:
Section 6
Shoei88 does not sell or rent your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:
Third-Party Processors: All third-party data processors engaged by Shoei88 are bound by contractual obligations that require them to process personal data only on documented instructions from Shoei88, to implement appropriate technical and organisational security measures, and to delete or return data upon termination of the service relationship.
Section 8
Shoei88 retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, and to comply with our legal, regulatory, and operational obligations. The following retention schedules apply:
Post-Retention Disposal: Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to an identifiable individual. Secure deletion procedures are applied to both electronic and physical records containing personal data.
Section 9
Shoei88 implements a layered set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security infrastructure includes, but is not limited to, the following measures:
Data Breach Notification: In the event of a personal data breach that poses a risk to your rights and interests, Shoei88 will notify affected individuals without undue delay and in accordance with applicable legal requirements. Notification will be provided via the email address registered to your account.
Section 10
As a data subject, and in particular as a Malaysian player covered by the PDPA, you have the following rights with respect to your personal data held by Shoei88. To exercise any of these rights, please contact our support team. We will respond to all verified requests within thirty (30) days:
Request a copy of the personal data we hold about you, along with information about how it is being processed.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where there is no longer a lawful basis for its retention, subject to our legal record-keeping obligations.
Request that we limit processing of your data in certain circumstances, such as while the accuracy of data is being verified.
Request a structured, machine-readable copy of personal data you have provided to us, where processing is based on consent or contract.
Object to processing based on legitimate interests, including direct marketing. Marketing opt-outs take effect immediately.
How to Exercise Your Rights: Contact our support team via live chat or by emailing [email protected]. Please include your registered email address and a clear description of your request. We may ask you to verify your identity before processing the request to protect you against unauthorised data access.
Section 11
The Shoei88 platform is strictly intended for individuals aged21 years and above. We do not knowingly collect, process, or retain personal data from any person under the age of 21. Our registration process includes age declaration and KYC verification mechanisms specifically designed to prevent underage access.
If Shoei88 becomes aware that personal data has been submitted by or on behalf of a person under 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you have reason to believe that a minor has registered on the Platform, please contact our support team immediately so that we can investigate and act accordingly.
Parents and guardians are encouraged to use parental control software and to speak openly with children about the risks associated with online gambling. Shoei88 supports responsible gambling education at every level, including awareness of age restrictions for casino-style gaming activities.
Section 12
Shoei88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory guidance, or Platform functionality. All amendments take effect from the date of publication on this page.
Where changes are material — for example, where we introduce a new category of data processing or change the basis on which we share data — we will provide advance notice to registered players via the email address associated with their account, or through a prominent notice within the Platform, at least fourteen (14) days before the change takes effect where practicable.
The "Last Reviewed" date at the top of this page indicates the most recent revision. We encourage you to review this Policy periodically to remain informed about how your personal data is being protected. Your continued use of the Platform following any published amendment constitutes your acceptance of the revised Policy.
Section 13
For any questions, concerns, or requests relating to this Privacy Policy or your personal data held by Shoei88, please contact our Data Support team through any of the channels below. All privacy-related requests should be submitted in writing via email for documentation and audit purposes. We aim to acknowledge all requests within two (2) business days and to resolve them within thirty (30) days.
We treat your personal data with the same care we bring to every aspect of our platform. If you have any questions, our team is always here to help —24 hours a day, 7 days a week.